Minimize your IT management effort to maximize innovation and agility
Managed Services
Your Partner In The New Normal
The pace of change and disruption caused by technology has challenged many enterprises to rethink the way they manage and leverage their IT department. By taking a holistic approach to IT operations management and embracing leading-edge technology along with proven processes, organizations can achieve greater speed, agility, efficiency, and productivity.
Proven Results
60%
Tickets per month can be resolved from first call by first line support
30%
Reduction of re-opened tickets after one year
40%
Operational tasks to be automated or managed by bots
10%
Reduction of monthly defect ticket number after one year
30%
Customer satisfaction in the first year and 90%+ in subsequent years
Our Services
Service Management (ITSM)
- Service Level Management and Reporting
- Service Request Management
- Incident Management
- Problem Management
- Change Management
- Release & Deployment Management
- Configuration Management
- Document Management
- Performance Management
Service Desk Operation
- IT Helpdesk Service
- Contact Center
- Customer Service
- Knowledge Base Management
- System Monitoring
- Routine Job Management
- Multi-Language Support
IT & End User Management Services
- Desktop Software Installation and Support
- User Account Administration
- Network Printer Support
- Storage Management
- Email Management
- Triages & Remote Remediation
- VPN Configuration
Application Management Service
- Application Assessment , Business Analysis, Design
- Application Development; Implementation, Maintenance and Support; Documentation and Training.
- Application Minor Enhancements, Upgradations & Hotfixes
- Testing, Remediations, Stability, Security and Compatibility.
- Access Management
Cloud & On-Premise Infrastructure Management Service
- System Management
- Storage Backup and Restore Management
- Network Management
- Active Directory Management
- Database Management
- Disaster Recovery
- Security Audit and Scanning
- Provisioning, Scaling & Resizing
- System Management
- Storage and Content Delivery
- Database Management
- Active Directory Management
- Backup & Restore
- Cost Optimization
- Access Management
Security Management Services
- Security Monitoring
- Threat Hunting
- Incident Management
- Identity and Access Management
- Penetration Testing
- Data Protection Audit
- Cloud Infrastructure Audit
Our Managed Services
FPT's outcome-driven, integrated platform-centric view fosters end-to-end managed services across the enterprise's entire IT management stack. Our proprietary framework - FAFCO (FPT's Applied Framework and Cognitive Operations) - is a comprehensive approach to business process, application, and infrastructure management services that will enable your organization to achieve its goals.
FPT’s Applied Framework and Cognitive Operations
Governance & Controlling
Program Management
Design & Implementations
Test & Quality Assurance
Automation & Artificial Intelligence
Monitor & Reporting
Reasons to Grow With Us
Small is the new big
Despite a global presence in 26 countries, we offer the flexibility and agility needed to develop quick and timely solutions according to our clients' needs. With us, enterprises can start small, act small and still achieve big results.
Trust is the new competitive edge
Trust has long been the glue that binds our clients with us. We provide companies with not only digital solutions, but also security, reliability and confidence in their own systems and services
AI is the new weapon
AI is fully leveraged to help organizations uncover opportunities for modernization, cost optimization, and disruption forecasting. Businesses are equipped with cutting-edge tools and solutions that balance both efficiency and innovation