Minimize your IT management effort to maximize innovation and agility

Managed Services

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Your Partner In The New Normal

The pace of change and disruption caused by technology has challenged many enterprises to rethink the way they manage and leverage their IT department. By taking a holistic approach to IT operations management and embracing leading-edge technology along with proven processes, organizations can achieve greater speed, agility, efficiency, and productivity.

Check out our customer success stories to see how FPT helped them surmount business challenges and achieve favorable outcomes.

Proven Results

Tickets per month can be resolved from first call by first line support

Reduction of re-opened tickets after one year

Operational tasks to be automated or managed by bots

Reduction of monthly defect ticket number after one year

Customer satisfaction in the first year and 90%+ in subsequent years

Our Services

Service Management (ITSM)

  • Service Level Management and Reporting
  • Service Request Management
  • Incident Management
  • Problem Management
  • Change Management
  • Release & Deployment Management
  • Configuration Management
  • Document Management
  • Performance Management

Service Desk Operation

  • IT Helpdesk Service
  • Contact Center
  • Customer Service
  • Knowledge Base Management
  • System Monitoring
  • Routine Job Management
  • Multi-Language Support

IT & End User Management Services

  • Desktop Software Installation and Support
  • User Account Administration
  • Network Printer Support
  • Storage Management
  • Email Management
  • Triages & Remote Remediation
  • VPN Configuration

Application Management Service

  • Application Assessment , Business Analysis, Design
  • Application Development; Implementation, Maintenance and Support; Documentation and Training.
  • Application Minor Enhancements, Upgradations & Hotfixes
  • Testing, Remediations, Stability, Security and Compatibility.
  • Access Management

Cloud & On-Premise Infrastructure Management Service

  • System Management
  • Storage Backup and Restore Management
  • Network Management
  • Active Directory Management
  • Database Management
  • Disaster Recovery
  • Security Audit and Scanning
  • Provisioning, Scaling & Resizing
  • System Management
  • Storage and Content Delivery
  • Database Management
  • Active Directory Management
  • Backup & Restore
  • Cost Optimization
  • Access Management

Security Management Services

  • Security Monitoring
  • Threat Hunting
  • Incident Management
  • Identity and Access Management
  • Penetration Testing
  • Data Protection Audit
  • Cloud Infrastructure Audit
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Our Managed Services

FPT's outcome-driven, integrated platform-centric view fosters end-to-end managed services across the enterprise's entire IT management stack. Our proprietary framework - FAFCO (FPT's Applied Framework and Cognitive Operations) - is a comprehensive approach to business process, application, and infrastructure management services that will enable your organization to achieve its goals.

Talk to our experts today and discover how to free up your IT team for more valuable activities

FPT’s Applied Framework and Cognitive Operations

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Governance & Controlling


Program Management


Design & Implementations


Test & Quality Assurance


Automation & Artificial Intelligence


Monitor & Reporting

Reasons to Grow With Us

Small is the new big

Despite a global presence in 26 countries, we offer the flexibility and agility needed to develop quick and timely solutions according to our clients' needs. With us, enterprises can start small, act small and still achieve big results.

Trust is the new competitive edge

Trust has long been the glue that binds our clients with us. We provide companies with not only digital solutions, but also security, reliability and confidence in their own systems and services

AI is the new weapon

AI is fully leveraged to help organizations uncover opportunities for modernization, cost optimization, and disruption forecasting. Businesses are equipped with cutting-edge tools and solutions that balance both efficiency and innovation

FPT’s latest news, industry insights and events.

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